HANDMADE CERAMICS

Regulations

§1 General provisions

The Altro Ceramics online store offers handmade functional and decorative ceramics.

The Seller is Cornelia Gliwa-Stańczyk, conducting sales of handmade goods under the trade name Altro Ceramics, as an "działalność nierejstrowana" in accordance with applicable Polish law. Correspondence address: Orawska 73, Wrocław, Poland.  Email: kontakt@altroceramics.pl. The regulations define the rules for placing orders, executing sales, and the rights and obligations of the Seller and the Customer.

§2 Products

All products offered in the store are handmade.

Due to the nature of handmade items, individual pieces may slightly differ in shape, color, texture, or dimensions from the photos presented on the website. These differences are a natural feature of handmade products and are not considered defects.

§3 Orders

Orders can be placed through the store's website. After placing an order, the Customer receives a confirmation of order acceptance at the provided email address. The Seller reserves the right to refuse to fulfill an order in case of incorrect data or inability to execute the order.

§4 Prices and payments

All prices are quoted in the currency indicated in the store and are gross prices.

The Customer makes payments using the methods available in the store.

§5 Order fulfillment

The order fulfillment time is indicated with the product or determined individually.

For custom-made products, the fulfillment time may be longer.

§6 Complaints

The Seller is responsible for the conformity of the goods with the contract in accordance with applicable law. Complaints can be submitted electronically to: kontakt@altroceramics.pl.

The complaint submission should include:

• order number,
• description of the problem,
• product photos.

Complaints are processed within 14 days from their receipt.

§7 Final provisions

In matters not regulated by these regulations, the provisions of Polish law and European Union law apply. The Seller reserves the right to make changes to these Regulations for important reasons, especially in the event of changes in legal regulations, payment methods, delivery methods, the scope of services offered, or the need to adapt the Regulations to the current operation of the store.

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