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1. General Information

This Privacy Policy defines the principles for processing and protecting the personal data of individuals using the Altro Ceramics online store and those contacting the Administrator. The personal data administrator is Cornelia Gliwa-Stańczyk, conducting sales of handmade goods under the trade name Altro Ceramics. Email: kontakt@altroceramics.pl. The Administrator takes particular care to protect the privacy of users and ensure the security of processed personal data.

2. Legal basis for data processing

Personal data is processed in accordance with applicable legal regulations, in particular:

Regulation of the European Parliament and Council (EU) 2016/679 of April 27, 2016, on the protection of individuals regarding the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as "GDPR";
the Act of May 10, 2018, on the protection of personal data;
other applicable legal regulations.

3. Purposes and scope of data processing

Personal data is processed only to the extent necessary to achieve the purposes related to the store's operations, in particular for:

fulfilling orders placed through the online store,
contacting the Customer regarding the order,
processing payments and delivering products,
handling complaints, returns, and other inquiries,
conducting correspondence with individuals contacting the Administrator,
fulfilling obligations arising from legal regulations,
seeking or defending against potential claims.

Depending on the purpose of processing, the Administrator may process the following data:

first and last name,
delivery address,
email address,
phone number,
data necessary for processing payments,
other data voluntarily provided by the user during contact.

Providing data is voluntary, but it may be necessary to fulfill the order or respond to the submitted inquiry.

4. Data recipients

Personal data may only be shared with entities cooperating with the Administrator to the extent necessary to achieve the objectives specified in this Privacy Policy, in particular:

postal operators and courier companies,
payment service providers,
hosting and IT service providers,
entities providing accounting or legal services, if required by applicable regulations.

The Administrator does not sell personal data or share it with third parties for marketing purposes.

5. Data retention period

Personal data is retained for the period necessary to achieve the purpose for which it was collected, and then for the period required by law or until the expiration of potential claims.

Data processed based on consent will be stored until it is withdrawn, unless there is another legal basis for further processing.

6. Rights of data subjects

Every person whose data is processed has the right to:

access their personal data,
rectify data,
delete data ("right to be forgotten"),
restrict data processing,
data portability,
object to data processing,
withdraw consent to data processing at any time if processing is based on consent,
lodge a complaint with the President of the Personal Data Protection Office.

For matters related to personal data protection, you can contact the Administrator at:kontakt@altroceramics.pl.

7. Data security

The Administrator uses appropriate technical and organizational measures to ensure the protection of processed personal data against loss, destruction, unauthorized access, or disclosure.

8. Cookies

The Altro Ceramics website may use cookies (so-called "cookies") to ensure the proper functioning of the site, improve its functionality, and conduct visit statistics.

Cookies are small text files stored on the user's device while using the website.

The user can change their browser settings regarding cookies at any time or disable them completely. Limiting the use of cookies may affect some functionalities of the site.

9. Changes to the Privacy Policy

The Administrator reserves the right to make changes to this Privacy Policy in the event of changes in legal regulations, development of the store's functionalities, or organizational changes related to the activities of Altro Ceramics.

The current version of the Privacy Policy is always available on the store's website.

Date of last update: 30.06.2026